Cancellation policy
Purchase Options Cancellation Policy (USA)
We offer both one-time purchases and optional subscription services.
Subscription Orders
- Subscriptions renew automatically based on your selected schedule.
- You may cancel at any time through your account or by contacting support.
- To avoid the next charge, please cancel at least 48 hours before the billing date.
- Once an order is processed, it may not be possible to cancel that shipment.
One-Time Orders
- Cancellation requests must be made within 24 hours of placing the order.
- After processing or shipment, cancellation may not be possible.
Refund & Return Policy (USA)
- We accept returns within 30 days of delivery, subject to eligibility.
- Items must be unused, unopened, and in original packaging unless defective or damaged.
- If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with details and photos if applicable.
- Approved refunds are issued to the original payment method.
- Processing times may vary depending on your payment provider.
Shipping Policy (USA)
- Orders are typically processed within 1–3 business days.
- Delivery times vary by location but generally take 3–4 business days.
- Tracking information will be provided once your order is shipped.
- Delays may occur due to carriers, weather, or high order volume.
Contact Information
For any questions, cancellations, or support requests:
Email: info@shipcie.com
Address: 575 W Madison St #1023, Waterloo, WI 53594, United States.